FAQs
If you have any other inquiries, feel free to reach out to our customer support team!
What forms of payment do you accept?
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Do your products come with a warranty?
Yes, our products are backed by a comprehensive warranty because we have confidence in their quality and performance. We offer a 6-month warranty on all our paddles. For more details, please visit our warranty page.
How long can I expect your paddles to last?
Our paddles are crafted with utmost precision and attention to detail, using premium materials and employing the best construction techniques. As a result, our paddles are designed to provide long-lasting durability. On average, our paddles can last between 1 to 3 years, depending on the frequency of use.
How long is shipping time?
Shipping takes 5 to 10 business days.
How much is shipping?
Shipping is free on all US orders.
Can I track my order?
Certainly! We will send you an email with your tracking link within 2 business days after placing your order.
What is your return policy?
We have a customer-friendly return policy that allows you to have peace of mind with your purchase. We offer a 30-day money back guarantee, no questions asked, for all registered paddles. For more information, please refer to our return and warranty page.
How long after I complete a purchase can I ask for a refund?
A refund request can be submitted within a month after the purchase is made.
Who pays for return postage in case of a refund?
Customer is responsible for the cost of shipping on return orders.